Personal Data Protection
Who is responsible for processing your data?
Crèdit Assegurances Vida, SA is responsible for processing your data, with registered office at Avinguda Fiter i Rossell, 22, AD700 Escaldes-Engordany, email: firstname.lastname@example.org, and telephone: +376 88 91 19.
What personal data do we process?
Crèdit Assegurances Vida processes the personal data supplied voluntarily by the persons concerned, directly or through intermediaries, and any that is obtained by recording telephone conversations or as a result of browsing the web pages on the Internet or another medium, to develop the contract or consult, apply for or contract any service or product, even when the pre-contractual or contractual relationship has ended:
- Identity data, such as name and surname, tax number, etc.
- Contact details: home address, telephone, addresses (including postal and email addresses), etc.
- Personal details, such as marital status, gender, date and place of birth, nationality, profession, etc.
- Handwritten, digital and/or electronic signature.
- Passwords, usernames, codes, etc. used in your relationship with us and on the various channels.
- Data deriving from the commercial relationship.
- Web browsing data on sites belonging to the Crèdit Andorrà Group or third parties with whom it has an agreement.
Why do we process your personal data?
Crèdit Assegurances Vida processes the provided personal data for the following purposes:
- To manage the products and services contracted with Crèdit Assegurances Vida and/or fulfil the contract or pre-contract and any legal obligations.
- To carry out statistical studies and calculations, surveys, analyses of market trends and quality control.
- To process, monitor and update any request for information, business, pre-contractual or contractual relationship, from any of the entities within the Crèdit Andorrà
- To maintain and manage your relationship with the various entities in between Crèdit Assegurances Vida and the Crèdit Andorrà Group, in an integral and centralised manner.
All collected data and the above-mentioned processing and purposes are necessary or are related to the proper maintenance, development and control of the contractual relationship.
Unless there is an objection, the accepted purposes include sending information and advertising, including by email, about offers, products, recommendations, services, promotional products and loyalty campaigns by Crèdit Assegurances Vida and the different entities within the Crèdit Andorrà Group or any third-party entities with which the Crèdit Andorrà Group has signed collaboration agreements; the extraction and storing of data and marketing studies to adapt our commercial offers to your specific profile, irrespective of whether any transaction is formalised and, where applicable, after the existing contractual relationship has terminated.
In order to execute properly any contracts that you sign and be able to offer you products and services based on the information provided, we will produce different profiles based on your interests and needs and also the Crèdit Andorrà Group’s business strategy, so automated decisions may be made based on those profiles.
What is the legal basis for processing your personal data?
The legal basis for us to process your personal data is outlined below:
- To fulfil a contract or manage the products and services that you have, you may request or you may contract with Crèdit Assegurances Vida, in compliance with the legal obligations imposed by legislation, including the banking regulations on investment services or the prevention of money laundering and terrorism financing, among others, and also the current Regulations on personal data protection.
- When you give us your consent: (i) to be offered products and services from Crèdit Assegurances Vida, Crèdit Andorrà Group and third parties; (ii) for your data to be communicated to companies within the Crèdit Andorrà Group so that they can offer them; or (iii) to your information being used anonymously with no detail that could identify you, to carry out our own or third-party analyses and statistical studies.
- Due to the legitimate interest of Crèdit Assegurances Vida, so that we can meet your expectations better at Crèdit Assegurances Vida and increase your level of satisfaction as a client by developing and improving the quality of our own or third-party products and services, and also carry out statistics, surveys or market studies that may be of interest. To do this, we need to use your information about your use of Crèdit Assegurances Vida products, services and channels, anonymously, with no detail that could identify you. Equally, due to the legitimate interest of Crèdit Assegurances Vida, in order to be close to you, the customer, and be able to support you throughout out contractual relationship, we may contact you to convey our best wishes on certain special occasions.
These legitimate interests respect your rights to personal data protection, honour and personal and family privacy.
How long will Crèdit Assegurances Vida keep your data?
Any personal data provided are kept for the specified period based on the following criteria: (i) legal retention period; (ii) duration of the contractual relationship and attention to any of the responsibilities deriving from that relationship; and (iii) a deletion request from the person concerned in the appropriate circumstances.
Who will your data be communicated to?
Crèdit Assegurances Vida may communicate your data, solely for the purposes indicated in the section “Why do we process your personal data?” to other entities belonging to the Crèdit Andorrà Group (www.creditandorragroup.ad), subsidiaries and investees, Crèdit Andorrà Foundation, and third parties with which it signs collaboration agreements.
Equally, any entity belonging to the Crèdit Andorrà Group (www.creditandorragroup.ad), subsidiaries and investees, may communicate the personal data to any of the above-mentioned entities, in order to maintain integral, centralised management of the relationship of the persons concerned with the various entities in the Crèdit Andorrà Group and the persons concerned may have access to their data from any of them, always respecting applicable legislation on personal data protection and without the need for each first communication to be communicated to the persons concerned.
Within the framework of the communications described in the previous paragraph, international data transfers may be made to third countries or international organisations, in compliance with current data protection regulations.
What are your rights when you provide your data to us?
On the terms and within the scope set out in current legislation, you have the right to:
- Confirm whether we are processing personal data that concerns you or not, access them and any information relating to their processing.
- Request that any inaccurate information be rectified.
- Request that the data be deleted if, among other reasons, they are no longer needed for the purposes for which they were gathered, in which case we will stop processing the data except to make or defend any claims.
- Request restricted processing of your data, in which case they may only be processed with your consent, unless they are kept and used to make or defend claims or to protect the rights of another natural or legal person or for reasons of major public interest of the European Union or a specific member State.
- Object to the processing of your data, in which case we will stop processing the data, except to defend any claims.
- Receive in a structured form that is in common use and machine-readable, any personal data that affects you which you provided to us, or request us to send them directly to another administrator if this is technically possible.
- Withdraw authorised consent, where applicable, for the purpose included in the section “Why do we process your personal data?”, with no effect on the legality of the processing based on consent prior to withdrawal.
The above access, rectification, deletion, restriction, objection and transfer rights may be exercised directly by the owner of the data or through a legal or voluntary representative, by written communication addressed to l’Agència Andorrana de Protecció de Dades, Carrer Dr. Vilanova núm. 15, AD500 Andorra la Vella, Principat d’Andorra.
The person concerned may file a claim with the Agència Andorrana de Protecció de Dades, especially if he believes that he has not obtained satisfaction when exercising his rights, through the webpage set up for the purpose by the relevant Control Authority.